Privacy
Privacy Policy
How TruClaimX Collects, Uses, and Protects Your Information
This Privacy Policy describes how TruClaimX, operated by TrueMile LLC ("we," "us," or "our"), collects, uses, discloses, and safeguards your information when you access or use our platform. By using the Platform, you consent to the practices described in this policy.
Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, and mailing address provided during account registration or transactions.
- Account Data: Username, password (encrypted), account preferences, and profile information.
- VIN, Claim, and Verification Data: Vehicle identification numbers, claim records, evidence files, and intelligence data submitted to or generated by the Platform.
- Device & Analytics Data: IP address, browser type, operating system, device identifiers, referring URLs, and pages viewed.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance functionality, analyze usage patterns, and deliver personalized content.
How We Use Information
- To operate, maintain, and improve the TruClaimX platform.
- To generate and deliver claim intelligence, VIN verification, and shared network reports.
- To detect, prevent, and address fraud, unauthorized activity, and security threats.
- To analyze usage trends, monitor platform performance, and improve user experience through analytics.
- To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Data Sharing
- Service Providers: Third-party vendors who assist in operating the Platform, including hosting, customer support, and email delivery services.
- Analytics Providers: Tools and services used to analyze platform usage and performance.
- Legal Authorities: When required by law, regulation, subpoena, court order, or other legal process.
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods are determined based on the nature of the data, operational necessity, and applicable legal and regulatory obligations.
Security Measures
- Encryption of data in transit and at rest using TLS/SSL protocols.
- Role-based access controls limiting data access to authorized personnel.
- Regular security assessments and monitoring to detect and respond to threats.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
Your Rights
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to legal and operational exceptions.
- Opt-Out: Unsubscribe from marketing and promotional communications at any time.
To exercise any of these rights, please contact us at legal@truclaimx.com.
Cookies Policy
We use cookies and similar tracking technologies to collect information about your browsing activity on the Platform. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. See our Cookie Policy for details.
Children's Privacy
TruClaimX is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
International Transfers
Your information may be transferred to and processed in the United States, where our servers and operations are located. By using the Platform, you consent to the transfer of your information to the United States.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting the revised policy on the Platform. Your continued use of the Platform following the posting of revised terms constitutes your acceptance of the revised Privacy Policy.
Contact Information
TrueMile LLC · Email: legal@truclaimx.com
Last updated: May 11, 2026